Table of contents
The Table of Contents gives users a complete look inside the
Knowledge Base. Every article can be rated or improved by suggestions. The Table of Contents
has a hierarchical folder layout so that is very simple to find what you are looking for.
Click on the Closed Folder Icon to expand a section and view sub-directories and articles
Click on the Open Folder Icon to collapse a section
Click on the Article Icon to view the article in the main window
Click on the Refresh Icon to collapse all folders, or if the folder list dissapears (typically during updates)
The Most Recent Articles section is located at bottom of the Knowledge
Base home page. It displays the most recent articles published. Clicking one of these links displays the article in the main window.
At the right side of the article
you have a "Rate This Article" box which allows you to
rate the currently displayed article.
To rate an article:
Click on "Rate this article" link
Select rate that you find appropriate for this
article. Rates are in range from 1 (poor) to 5 (excellent).
Click on "Rate it" button submits your
rate
You can also add your own comment to this specific article. In the "Suggestions"
field insert your comment. Text size is unlimited. Post it by
clicking on the "Submit" button.
Here you can also find all articles related
to one that you are reading by selecting articles from the "Related
articles" section.
Most viewed
articles
At right side of Knowledge Base Home page you will find a "Most
Viewed Articles section". This provides a selection of the articles most viewed by other visitors. Clicking on one of the articles will load it in the main window as normal.
Search &
Top Searches The "Top Searches" section provides you with a selection
of the most frequently searched terms.
Normal searches can be performed two different ways. The first
way is to simply enter phrase you think is appropriate to article
you want. Clicking the "Advanced search" link provides you with options for a more refined search.
When using "Advanced Search" you have ability to find a specific article
using,
all the words
the exact phrase
or without the words
Advanced Search can search by
Title only
Full text
Article ID
and by time of last update. From
past 3 days
past week
past month
past year
or anytime
You can also choose to list from 25 to 100 results and
sort them (in normal or reverse order) by title or date.
Automatic "and" Queries
Knowledge base automatically adds "AND" between your search terms. To
search the Knowledge base for: "software and bug" you can just type.
Note: Knowledge base supports asterisk wildcard
searches. Searching for "soft" or "soft*" will
return also word like "software" or "soften".
" - " Searches
Sometimes you need to search for term that has more
than one meaning; cookies can be food or cookies used with the web.
Cookies as meal can be excluded from search by putting
"-" sign inform of the word "meal".
Phrase Searches
You can search for complete phrases by enclosing
them in quotation marks. The Knowledge base will then search for only the exact phrase in the quotation marks.
"OR" Searches
Knowledge Base supports the logical "OR"
operator. To retrieve Knowledge Base articles that contain first, second or
both terms type:
Tips for Advanced Search
Search in - choose which part of the articles
to search (Full Text, Title Only, Article ID)
Last updated - restrict search by time limits
Results - how many results will be displayed
per page
Order by - the order the results will be displayed
